Andy Shumway has 20 years’ experience in product management, professional service delivery, agile software development, project management, Information Technology, and talent management. He is responsible for all Centeva’s software products from concept to delivery. He works with customers and guides the User Experience (UX) team to correctly identify customer needs and requirements and prioritize them for development.
Prior to Centeva, he spent the majority of his career at New Dawn Technologies. He started as a project manager, where he led the implementation and configuration of software for multiple customer sites. He also served as a technology services manager, managing all of New Dawn’s Information Technology (IT) infrastructure. Andy was soon promoted to become New Dawn’s Director of Development, where he directed the product rewrite of its flagship software from Delphi to C# .NET, including design, delivery, and releases. He successfully transitioned the teams to an agile development methodology, organized custom development teams for data conversion and data exchange interfaces to increase efficiency and quality; and coordinated product management and quality assurance.
Following that, Andy became the Director of Professional Services, where he increased efficiency, profitability, and business alignment of a $20+ million portfolio by creating a Project Management Office. He led its service teams to achieve a 40% increase in services revenue, year after year. Under his leadership, the project teams dramatically reduced the time it took to bring customers live on new software and increased the number of go-lives per year with fewer staff. He also established and maintained a 98% customer retention rate for a diverse, international base and helped them achieve and maintain a world-class Net Promoter Score. He was responsible for all internal IT, including network and computer infrastructure and an offsite data center, and participated at the executive level in forming, communicating, and executing company strategy.
Following an all-cash acquisition of New Dawn, Andy stayed long enough to help integrate the professional services of New Dawn with a (previous) competitor business, and shortly thereafter moved on to become Centeva’s Director of Product Managemen
Andy is a certified Project Management Professional (PMP) by the Project Management Institute (PMI). He holds an MS in Business Information Systems and a BS in Human Resources.